Please reach us at tasha@tashatshibari.com if you cannot find an answer to your question.
Yes! we are willing and able to ship globally. Once you place your order, you will receive a tracking email so you will know when to expect your parcel and can track it from our door to yours!
we aim to fulfil and ship orders within 3 business days. Once your order has been sent, you will receive a fulfilment email. Please note we do not fulfil orders over the weekend so if you order on a Friday, the earliest your order will be processed is the following Monday.
Pre-orders are available on some products, which means you can order new products ahead of launch, or back-order products that have sold out. We aim to fulfil and ship pre-orders within 10 business days. You will receive a fulfilment email when your product is shipped to you.
Absolutely! We will help in any way we can. Feel free to ask any questions via the 'contact us' speech box in the corner of any page and we will respond as soon as we can.
TTShibari is committed to protecting your privacy. We’ll always keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. We obtain your personal information in order to provide, and keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can.
We endeavour to delivery your products as promptly as possible. As a small business, and to reduce to cost to you, we do not charge for delivery. However, this means that we do not offer tracking and your order may take up to 10-20 business days to arrive depending on your location. If you have anu queries regarding your order, please contact us via one of the methods detailed below.
You can return unwanted items within 35 business days for a refund. Please note this is at your own cost. we do not currently accept free returns. If products are damaged, we will process a refund within 35 business days, following photographic evidence. Please contact us via one of the methods details below.
This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the tashatshibari.com website. TTShibari shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, TTShibari disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.
We love our customers, so feel free to contact us at any time, we will get back to you during normal business hours.
Mon | 09:00 – 17:00 | |
Tue | 09:00 – 17:00 | |
Wed | 09:00 – 17:00 | |
Thu | 09:00 – 17:00 | |
Fri | 09:00 – 17:00 | |
Sat | Closed | |
Sun | Closed |